Returns, Exchanges & Warranty

We want you to love your Olive Dexter eyewear.

Every pair is carefully handled, crafted, and verified before it makes its way to you. But we also know that sometimes things don’t go exactly as planned. If you have a concern with your new eyewear, reach out. We’re real people, and we’re happy to help.

Below you’ll find everything you need to know about returns, exchanges, lens remakes, and warranty coverage.

Frame Returns

Not loving your new frames? You may return them for a full refund of the frame cost as long as:

• The frames are returned in their original, unworn, saleable condition.

• Your return is postmarked within 30 days of the date we originally shipped your order.

Prescription lenses are custom-made and follow a different return policy, outlined below.

Sale and clearance items are final sale and are not eligible for return or refund.

Gift cards are non-refundable.

Prescription Lenses

Give Your New Glasses a Little Time

New glasses—especially a new prescription or multifocal lenses—can take some time to get used to.

If you wear glasses every day, we recommend putting your new pair on first thing in the morning and wearing them as consistently as possible. If you're a part-time glasses wearer, try to follow your normal wearing schedule.

Still having trouble? Please contact us at info@olivedexter.com. We’ll help troubleshoot what’s going on and determine the best next step.

Our Lens Guarantee

Your lenses should be made correctly. Period.

If your lenses were not made according to the prescription, lens materials, or treatments provided with your order, Olive Dexter will remake the lenses one (1) time within 30 days of delivery at no additional charge.

Because the lenses are being corrected rather than returned, no additional refund or credit will be issued for price differences or adjustments.

If resolving the issue requires an upgrade to a different lens material, design, or treatment, the customer is responsible for the cost of that upgrade before the replacement lenses are ordered.

Returning a Complete Pair of Prescription Glasses

If you decide to return a complete pair of prescription glasses for reasons other than an error covered by our Lens Guarantee:

• The frame cost will be refunded in full when the frame is returned in its original, saleable condition.

• Because prescription lenses are custom-made specifically for you and cannot be restocked, 50% of the lens cost will be refunded.

• The return must be postmarked within 30 days of the date we originally shipped your glasses.

• Return shipping costs are the responsibility of the customer.

Once your return is received and inspected, we’ll email you to confirm that we have received it and let you know whether the refund has been approved.

Approved refunds will be issued to the original method of payment. Please allow your bank or credit card company additional processing time for the credit to appear.

Please note: If an order is canceled or a return is initiated before the customer takes possession of the completed frame and lenses, non-refundable credit card processing fees will be deducted from the refund.

Our Eyewear Warranty

We stand behind the quality of our eyewear and want you to feel confident wearing your Olive Dexter glasses.

Single Vision Lenses

Single vision lenses include a one (1) year warranty from the date of delivery.

During that warranty period, your lenses are eligible for:

• One (1) remake due to a doctor-prescribed prescription change.

• One (1) replacement for a covered scratch-coating issue.

Multifocal Lenses

Multifocal lenses include a one (1) year warranty from the date of delivery.

During that warranty period, your lenses are eligible for:

• One (1) remake due to a doctor-prescribed prescription change.

• One (1) replacement for a covered scratch-coating issue.

A remake resulting from a doctor-prescribed prescription change counts as the one doctor-change remake available under the warranty.

Frames

Frames include a one (1) year warranty from the date of delivery against manufacturing defects or faulty workmanship.

Our frame warranty does not cover damage resulting from accidents, misuse, improper care, normal wear and tear, or other customer-caused damage.

Warranty Shipping

Olive Dexter will cover shipping costs for approved warranty replacements described above.

Damage caused by misuse, accidents, improper care, or other customer-caused damage is not covered. Lens or frame issues outside the applicable warranty period are also not covered.

Customers are responsible for shipping costs associated with non-warranty replacements and customer-damaged eyewear.

How to Make a Return

Before sending your eyewear back to us, please make sure:

• Your return is postmarked within the applicable 30-day return period.

• Frames are in their original, saleable condition.

• All original materials included with your order are returned with the eyewear.

• Your order number is written on the outside of the package.

• Inside the package, include your name, address, email address, order number, order date, and reason for the return.

You may use the shipping carrier of your choice. Because we cannot be responsible for packages lost in transit, we strongly recommend using a shipping method that includes tracking or delivery confirmation.

Mail returns to:

Olive Dexter
3801 Memorial Highway
Suite A #141
Mandan, ND 58554

Have a question before sending something back? Email us at info@olivedexter.com. We’re happy to help.

Late or Missing Refunds

If your refund has been approved but you haven't received it yet, first check with your bank or credit card company. Refunds can take several business days to appear after they have been processed.

If you've checked with your financial institution and still don't see your refund, please contact us at info@olivedexter.com and we'll be happy to look into it.